OUR BIGGEST SALE EVER NOW ON FOR OCTOBER!

Shipping and Returns

SHIPPING

We always endeavor to get your lashes to you as soon as possible.  Orders and payments placed before midday on a business day will be despatched that afternoon.

All other orders will be dispatched the following day.

'Hey Babe Lashes' send parcels via Australia Post.

Once your parcel has been dispatched you will receive a tracking notification email, containing a 'tracking number' and details allowing you to track the progress of your delivery.

If you have specific delivery instructions, please tell us in the comments section when you place your order.

Delivery Options and Estimated Times for Australia

1…Standard Postage  (2-6 business days) 

2…Express delivery (1-3 business days) 

* For 'Express Delivery', most metro areas will be next business day delivery however please bear in mind that we have no control over the delivery times of parcels once they have been collected from our premises by Australia Post. http://auspost.com.au/parcels-mail/delivery-areas.html

**All customers are responsible for inputting the correct information for the order’s billing and shipping address.  If you provide an incorrect address and your package is returned to us you will be charged for any re-delivery shipping costs.

Want to pick up your lashes and see them before you purchase?  

You are welcome to come to our premises located in Melbourne, Victoria. Please contact us for further information and to make an appointment. 

Delivery Options and Estimated times for International Orders

International Orders may be subject to import taxes, customs duties and fees levied by your country’s customs department upon arrival, any cost incurred are the sole responsibility of the buyer. Customs policies differ from country to country, if you have any questions, please contact your local customs office for more information.

 

New Zealand

US & Canada

Europe

UK

Standard Shipping

6-8 Days

6-10 Days

7-10 Days

6-10 Days

Express Shipping

3-5 Days

4-7 Days Days

5-7 Days

4-8 Days

* Estimates based on standard delivery times between metropolitan areas of major cities. This is just a guide, delays due to various reasons can occur.

For a more tailored estimation of delivery to your specific location you can visit: Australia Post Delivery Estimates

**Note - All customers are responsible for inputting the correct information for the order’s billing and shipping address.  If you provide an incorrect address and your package is returned to us you will be charged for any re-delivery shipping costs.

RETURN AND REFUNDS

In the unlikely event you received a damaged/faulty/wrong item we will gladly replace it. Please send us an email us with your concerns accompanied with your name, order number and a photo of defective/damages/wrong item.  All additional shipping costs will be covered by Hey Babe lashes.

If you place an order and make an error or have a change of mind, please contact us immediately and we will be happy to cancel the order or make any changes for you before it leaves our premises.  Remembering we aim to get your order to you as soon as possible, please do not delay notifying us to avoid disappointment.

*Due to the nature of the items for sanitary purposes there are no refunds or exchanges due to change of mind once the order has left our premises and been dispatched.

High quality Customer Care is of great importance to us and we will always endeavour to work with all our valued customers attending to any concerns.